Design for Digitization – Things you need to know

At any given point in time, organizations that use technology as an enabler are always at crossroads of developing new systems, upgrading the old ones or just supporting the ones that are planned to be sunset. When planning these upgrades and new systems it would be...

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Have you spoken with a bot yet?

"Your call is important to us. Please stay on the line and someone will be with you shortly!” The customer continues to hold for some time, gets frustrated and finally drops. All familiar scenario, isn’t it? In the era of instant messaging, the idea of a call centre...

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Asset Management: A Digital Journey Part I

For organizations of any size and scale, managing its costs is the cornerstone of running an efficient and fiscally responsible organization. As organizations grow and become more complex managing costs becomes equally challenging, cumbersome and a highly complex...

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